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Ordering
To order any product, just send us an email with the following
information:
Name
Shipping Address (street, city, state/province,
zip/postal code)
Day Telephone
Night Telephone
Email Address
Quantity, Item number and Name of each item ordered
DO NOT
SEND ANY CREDIT CARD INFORMATION WITH YOUR INITIAL ORDER.
AT THIS TIME WE DO NOT TAKE CREDIT CARDS.
Watch
Your Order Being Built
If you wish to watch your furniture being handcrafted, just let us know
and we will email you progress photos.
Delivery
Times and Freight Costs
Most orders are custom built. The are three factors that determine delivery times: 1) manufacturing
time, 2) shipping from Bali to your country, and 3) delivery within your
country to your shipping destination. Generally, each order is
custom built and takes 1 to 2 months to make.
Shipping from Bali to the U.S. takes about 4 to 6 weeks. Shipping
within the U.S. generally takes 1 to 4 weeks. Therefore delivery
times within the U.S. generally range from 2 to 4 months from ordering.
Payment
and Deposit
At this time we do not accept credit cards.
Payment is made by check made payable to "Sherry Grant" and mailed to:
P.O. Box 3474
Incline Village, NV 89450
Payments are due as follows:
50% deposit
when order is confirmed
25% plus shipping costs
is due when the item is shipped from Bali
25% is due upon receipt
You
will be notified when shipping occurs and updated on the delivery method
and schedule.
Return
Policy
It is our policy that all items are returnable within 30 days without question and for
any reason if you are not 100% satisfied with your goods. If the return is due to manufacturing defect or
you feel that the product has been misrepresented then we will pay for the
return shipping. If you are returning the product for any other
reason, then you must pay the return shipping. The return shipping
is to Oakland, California (not Bali).
If you
have a problem after thirty days, contact us and we will evaluate whether
a return is appropriate. More than anything, we want happy and
satisfied customers.
-
Sherry Grant

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